TCPA Compliance
Our Commitment to Consumer Protection and Regulatory Adherence
Consent-First Communication Protocol
We only contact consumers whose phone numbers are provided with valid consent. All numbers used are tied to documented consent status and monthly-reviewed internal archives. We aggressively honor consumer requests for removal, including STOP messages via SMS, verbal opt-outs during calls, and wrong-number notifications. Each request is documented, acted upon, and suppressed across future campaigns.
Caller ID & Transparency
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Every number we use to communicate with is valid, active, callback-capable, and directly linked to our company. We never spoof or falsify caller identity. We register numbers with carrier-level caller ID systems when available and comply with FCC 47 CFR § 64.1601(e). Due to limitations from carriers and mobile data networks, our company name may not always appear — but the number will always trace directly to us.
Internal Documentation & Oversight
Each month, our team compiles an internal TCPA Consent Packet that includes number verification, oversight validation, and compliance policies and procedures. These records are securely stored and can be audited or reviewed if necessary. We do not use prerecorded messages on phone numbers without documented consent. Our internal controls and policy enforcement procedures make this non-negotiable.
Why Was I Contacted?
Capital Review Management
Consumers can contact us directly to request removal, ask where we received their number, or flag a wrong number or inquiry. We provide multiple contact options including phone, email, and website forms with preset options for "Why was I contacted?", "Where did you get my number?", and "Please remove my number." All inquiries are routed to our compliance team for immediate attention.
Zero Tolerance for TCPA Abuse
We do not tolerate violations — internal or external. All calls are regulated, consent is validated, and audit logs are maintained. If you received a call or message from us and believe it was in error, contact us immediately. Our compliance team is available to address any concerns and ensure proper handling of your request.